Returns & Refund Policy

Due to the perishable nature of our artisanal cheeses and food items, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your gift arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for a replacement or refund.

Return Process

• 1.
  Inspect Your Hamper

  Upon arrival, please immediately check your cheese hamper for any transit damage or temperature issues.

• 2.
  Document the Issue

  Take clear photographs of any damaged packaging, spoiled items, or incorrect products received as evidence for your claim.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photos.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and arrange for a priority replacement or a full refund to your original payment method.